Workforce Training | Warren County Community College

Workforce Training

Our Customized Training Team is proud to announce the availability of grant-funded training programs for employees of NJ-based businesses and organizations, including small business owner-operators.

2019 Open Enrollment Classes

Classes take place at the Phillipsburg Education Center (PEC) located at 445 Marshall Street, Phillipsburg, NJ 08865.

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MS ACCESS 2016 LEVEL 1 – Join, Manage, Filter & Sort Data with Queries & Custom Reports

Data is everywhere. Most job roles today involve some form of data management. For some, data management may be a strong component of the job, data management may consist of an incidental job responsibility, for example, time reporting or recording a sale. Virtually everyone is affected in some way by the need to manage data.

A relational database application such as Access 2016 can help you and your organization collect and manage large amounts of data.  In this course, you will use Access 2016 to manage your data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

MS EXCEL 2016 Level 1 – Essentials 

This class is perfect for people new to Excel or just not comfortable in the program yet. The course will cover entering data, basic Excel formulas and functions, formatting a worksheet to make it easy to read, as well as printing. Hands on practice is included with many tips and techniques to help you use Excel more efficiently to make data driven decisions

MS EXCEL 2016 Level 2 – Advanced Formatting and Tables 

If you are comfortable with basic Excel formulas but would like to learn more about Excel’s more advanced features, take this course. The course will cover logical, date and time, and text functions as well as tables for managing lists of information. Hands on practice will allow you to try out formulas yourself to help you understand how you might apply them to your own business environment. Pivot tables, pivot charts and advanced charting will also be covered. Come learn how to be the Excel expert in your office. Prereq – MS Excel 2016 Level 1

MS EXCEL 2016 Level 3 – Advanced Data Analysis, Collaboration and Automation 

Continue to build on your advanced skills. This course will cover working with multiple worksheets and workbooks using links and 3-D references, using LookUp functions and learning how to audit formulas. Increase your collaboration in the office more efficiently by learning the benefits of sharing and protecting workbooks and automating workbook functionality. Hands on experience will allow you to create sparklines and map data as well as forecast using data tables, scenarios and goal seek features. Prereq – MS Excel 2016 Level 2

MS WORD 2016 Level 1 

Word 2016 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. Prerequisites: MS Windows or equivalent knowledge and keyboard proficiency.

MS WORD 2016 Level 2  – Complex Documents & Mail Merge

After you master the basics of using Word 2016 such as creating, editing, and saving documents; navigating through a document; and printing, you’re ready to move on to tackling the more advanced features. These features enable you to create complex and professional documents with a consistent look and feel. They also enable you to automate tedious tasks such as preparing a letter to send to every customer of your organization.

Creating professional-looking documents can help you give your organization a competitive edge. Implementing time-saving features such as document templates and automated mailings helps your organization reduce expenses. Mastering these techniques will make you a valued employee in your organization.

Principles of Effective Communications

Regardless of level or role in an organization, one of the most important skills for success in the workplace, is effective communication. Having people in your organization with great communication skills is critical in today’s business landscape. Communications skills enable people to engage in dialogue with others and establish a rapport that is crucial to your business. Whether relationships are with direct reports, customers, co-workers, suppliers, vendors, other departments, or other companies, communication can make or break those connections. This workshop helps employees understand the impact that communication has on other people and on their workplace relationships. Participants will explore how improving these skills can improve effectiveness and performance.

Strategies to Successfully Manage Conflict (Problem Solving)

Conflict is an organizational reality and when approached correctly can bring about positive change and improve business results. Too often we shy away from conflict because we are afraid of injuring important relationships or rocking the boat. In this interactive and practical course, you will identify your natural and adapted approach to conflict, discover multiple ways to navigate conflict and develop an individual plan to apply a four-step conflict model.


Open enrollment classes are available in two locations:

Employer Dedicated classes can take place onsite or at either college location.

Additional Courses

Employer Dedicated Workshops are available on a wide range of contemporary topics including subjects that can be customized for your business, including:   

  • Basic Communications Verbal
  • Basic Communications Writing
  • Basic Mathematics
  • Basic Measurements
  • Business Etiquette and Personal Professionalism
  • ESL (English as a Second Language)
  • PC Data Storage via the Cloud
  • PC Outlook
  • PC Windows
  • PowerPoint 1
  • PowerPoint 2
  • Problem Solving
  • Spanish for Managers and Spanish in the Workplace Level 1
  • Spanish for Managers and Spanish in the Workplace Level 2
  • Team Building
  • Time Management

Workforce training classes that are popular with employees include:

It’s Not What You’re Saying, It’s How You’re Saying It (Customer Service)

12 hours (2 half days)

Improve your business’s customer service by learning proven techniques to communicate more effectively with your customer. Learn how empathy, re-framing and re-phrasing the customer’s request can lead to a more positive outcome. Also learn what non-verbal cues might be undermining your message. Tips on how to deliver bad news as well as dealing with angry customers will also be covered.

MS PowerPoint 2016 Level 1 – Essentials

 8 hours (2 half days)

How do you grab and maintain an audience’s focus when you’re asked to present important information? By being clear, organized, and engaging. And, that is exactly what MS PowerPoint 2016 can help you do. Upon completing this course, you will be able to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations. Prerequisite: MS Windows or equivalent knowledge and keyboard proficiency.

Take Control of Your To Do List (Time Management)

8 hours (1 day)

Take control over a to do list with time management techniques that can be put into effect immediately. Setting priorities, controlling project scope, setting goals and avoiding procrastination will be covered.


Warren County Community College
475 Route 57 West
Washington NJ 07882
(908) 835-WCCC (9222)