Workforce Training | Warren County Community College

Workforce Training




All classes take place in Phillipsburg unless otherwise indicated.

For more information, please contact Dawn Smith (908) 835-4029 or

      Providing Top-Notch Customer Service (CUS831)

Create a positive impression no matter what your profession! Topics include listening skills, speaking with authority, how to create positive outcomes from negative interactions, telephone techniques, choosing passive words, dealing with difficult customers, and managing your stress and anger. Class meets for 6.5 hours including 1/2 hour for lunch.

Registration: Providing Top-Notch Customer Service, Thursday, December 12, 2019, from 9 am to 3:30 pm 

      MS PowerPoint 2016 Level 1 (CUS885) – NEW DATES

How do you grab and maintain an audience’s focus when you’re asked to present important information? By being clear, organized, and engaging. And, that is exactly what MS PowerPoint 2016 can help you do. Upon completing this course, you will be able to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations. Prerequisite: MS Windows or equivalent knowledge and keyboard proficiency.

Registration: MS PowerPoint 2016 Level 1, Thursday and Friday, December 5-6, 2019 from 8:30 a.m. to 12:30 p.m.

Registration: MS PowerPoint Level 1 – Tuesday,  January 14 & Thursday, January 16th from 8:30 a.m. – 12:30 p.m.

MS PowerPoint 2016 Level 2 (CUS836) – NEW DATES

We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable.  Learn to deliver content in nearly any situation while saving time and effort. 

Registration: MS PowerPoint 2016 Level 2, Tuesday, January 28th & Thursday, January 30th, 2020 from 8:30 a.m. to 12:30 p.m.

MS EXCEL 2016 Level 1 – Essentials (CTR815)

This class is perfect for people new to Excel or just not comfortable in the program yet. The course will cover entering data, basic Excel formulas and functions, formatting a worksheet to make it easy to read, as well as printing. Hands-on practice is included with many tips and techniques to help you use Excel more efficiently to make data-driven decisions.

Registration: MS Excel 2016 Level 1, Tuesday & Thursday, October 15th & 17th from 8:30 a.m. to 12:30 p.m.

Finance and Budgeting Essentials for Business Professionals (CUS872)

Finance and Budgeting Essentials for Business Professionals grounds you in the functions and tools of finance. In this course, you will examine financial statements—including the balance sheet, income statement, cash flow statement, and statement of stockholders’ equity—as guides to fiscal health. You will also identify what you want to gain from a budget and describe the steps of budgeting to meet these goals.

  • Describe the importance and major elements of financial statements.
  • Use balance sheets to determine the assets a company has at its disposal.
  • Select a budget type and method to fit the needs of a company.
  • Prepare a responsible budget.

This course is designed for managers and other professionals in a variety of profit and non-profit organizations who need to use principles of finance or budgeting to fulfill their responsibilities. Prereq recommendation– MS Excel 2016 Level 1.

Registration: Finance and Budgeting Essentials for Business Professionals, Tuesday & Thursday, November 5th & 7th, 2019 from 8:30 a.m. to 12:30 p.m.

MS EXCEL 2016 Level 2 – Advanced Formatting and Tables  (CUS816)

If you are comfortable with basic Excel formulas but would like to learn more about Excel’s more advanced features, take this course. The course will cover logical, date and time, and text functions as well as tables for managing lists of information. Hands-on practice will allow you to try out formulas yourself to help you understand how you might apply them to your own business environment. Pivot tables, pivot charts, and advanced charting will also be covered. Come learn how to be the Excel expert in your office. Prereq – MS Excel 2016 Level 1

Registration: MS Excel 2016 Level 2, Tuesday & Thursday, November 12th & 14th, 2019 from 8:30 a.m. to 12:30 p.m.

MS WORD 2016 Level 1 – Essentials

Word 2016 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. Prerequisites: MS Windows or equivalent knowledge and keyboard proficiency.

NOTE LOCATION: WCCC (Main Campus), 475 Route 57 West, Washington, NJ 07882

Registration: MS Word Level 1, Thursday, October 31, 2019, from 9 a.m. to 5:30 p.m.

MS WORD 2016 Level 2  – Complex Documents & Mail Merge

After you master the basics of using Word 2016 such as creating, editing, and saving documents; navigating through a document; and printing, you’re ready to move on to tackling the more advanced features. These features enable you to create complex and professional documents with a consistent look and feel. They also enable you to automate tedious tasks such as preparing a letter to send to every customer of your organization.

Creating professional-looking documents can help you give your organization a competitive edge. Implementing time-saving features such as document templates and automated mailings helps your organization reduce expenses. Mastering these techniques will make you a valued employee in your organization.

Registration: MS Word Level 2, Tuesday and Thursday, November 19 and 21, 2019, 8:30 a.m. to 12:30 p.m.


Join, Manage, Filter & Sort Data with Queries & Custom Reports

Data is everywhere. Most job roles today involve some form of data management. For some, data management may be a strong component of the job, data management may consist of incidental job responsibility, for example, time reporting or recording a sale. Virtually everyone is affected in some way by the need to manage data.

A relational database application such as Access 2016 can help you and your organization collect and manage large amounts of data.  In this course, you will use Access 2016 to manage your data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

Registration: MS Access 2016 Level 1, Friday, December 6th, 2019, from 8:30 a.m. to 5:00 p.m.

Basic Business Math (CUS871)

Take the misery out of math! This course covers whole numbers, fractions, decimals, percentages, simple equations, and percentage formulas with examples of commissions, markups and markdowns, discounts, sales tax, simple and compound interest, and installment loans. Practice with bar, line and circle graphs, follow with just a touch of statistics — averages, medians, modes, etc. Answers included. It simply makes the math work for anyone!

The objectives of this course are to help you:

  • Define whole numbers, fractions, decimals, and percent
  • Become equations, formulas, and the percentage formula
  • Understand applications of the learned mathematical principles
  • Learn the use of graphs

Registration: Basic Business Math, Tuesday, February 25, 2020, 8:30 a.m. to 5 p.m.

Employer Dedicated Workshops available with Grant Funding, Too!

You can have classes created just for your company’s employees which can take place on-site or on-campus at either location (Washington or Phillipsburg). Workshops are available for a wide range of contemporary topics including subjects that can be customized. If you didn’t see what you were looking for, contact Dawn Smith (908-835-4029 or

Other workforce training classes that are popular with employers and their staff include: 

Communication Mastery for Success

The latest research in the field of communication reveals that your professional success depends primarily on your human relation skills. You must master the ability to create positive, productive relationships with everyone everyday! The faster you can build trust and rapport with others, the better your chances for a productive, working relationship. Think about it… it’s not necessarily the technical skills or even the I.Q. that makes professional’s standout in their jobs. It’s the superior skill in handling people that improves careers, enhances productivity and ensures job satisfaction. Attend this stellar training for enhancing your personal and professional success.

Dealing with Difficult People

After this seminar you and your staff will be better equipped to: Understand the difficult people in your lives; Learn how they think, what they fear, why they do what they do; Understanding difficult people makes them less frustrating; Know specifically what to do and say. You’ll leave knowing how to use these techniques in specific situations, with all types of difficult people. Be less of a target for difficult people. Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can too. Learn how to derail problem people and teach them to treat you with respect. Bring out the best in people. Let’s face it, nobody’s difficult all the time (and everybody’s difficult some of the time). Your new skills will help you reinforce the most positive behavior in everyone — at work and at home.

Effective Time Mastery

In this interactive and supportive workshop, we will share insights and practical techniques to help you plan more effectively, prioritize your responsibilities, and become better organized – so you can make the most of your time.

Learning Objectives:

  • Better organize yourself for peak efficiency
  • Understand the most useful techniques for setting and achieving goals
  • Take control of things that can derail your productivity
  • Identify the right things to be doing and develop plans for achieving them
  • Find balance

Through reflections and interactive learning, we will focus on helping you create an action plan for becoming better at setting priorities and managing your time.

Emotional Mastery in the Workplace

The ability to master your emotions is one of the most important keys to your business and personal success. Negative emotions can be your worst enemy. They can spoil relationships, create stress, health problems, reduce productivity, stall your career, destroy your family life, and tear down your self-esteem. This program presents an innovative, solution-driven approach to the negative emotions that arise at work and home.

It’s Not What You’re Saying, It’s How You’re Saying It (Customer Service)

A deeper dive into customer service that covers all of the “Providing Top-Notch Customer Service”.  Improve your business’s customer service by learning proven techniques to communicate more effectively with your customer. Learn how empathy, re-framing and re-phrasing the customer’s request can lead to a more positive outcome. Also, learn what non-verbal cues might be undermining your message. Tips on how to deliver bad news as well as dealing with angry customers will also be covered. This is established as a 12-hour 2-day course, hours can be modified.

Mastering Agility-Successfully Navigating Change

Utilizing skills to manage yourself and others through change has become increasingly vital to remain proactive and agile as your staff work toward established business goals and objectives. Learn skills to help you and your staff focus on driving innovation, embracing change and engaging employees to ensure all ideas are being heard.

Overcoming Workplace Negativity

Is chronic negativity a problem in your workplace? Are difficult people destroying company morale? If so, it may cost your company a loss in productivity… and good people quitting. This insightful program is the perfect starting point for you and your co-workers to confront negativity and difficult people constructively.

What you’ll learn:

• How to detect and arrest negativity in its early stages!
• Confront negativity problems instead of feeling stuck and victimized!
• Powerful techniques to deal with the TOP 13 negative personalities!
• 8 steps for responding and winning with negative people!
• 6 strategies for letting people blow off steam without getting burned!
• Master the S.C.A.N & S.T.O.P. strategies to help you rise above the negativity.
• What to do if you are considered the negative one!

Stress Management for Better Health & Success!

Do pressures, deadlines and difficult situations leave you frazzled? Can stress and tension affect your work performance? Do you lack energy during the day? Do you take your job home with you? If so, then this program is for you.

Stress has a major link to every problem we encounter professionally and personally. Stress is linked to many health problems, insomnia, headaches, anxiety, absentmindedness, poor productivity, excessive worry, lack of concentration, and the list goes on. This program is a prerequisite for anyone desiring to eliminate the harmful side effects of stress.


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Warren County Community College
475 Route 57 West
Washington NJ 07882
(908) 835-WCCC (9222)