Workforce Training
Open Enrollment Class Schedule & Registration
Check back for future Workforce Training opportunities starting in Fall 2021.
All classes take place online unless otherwise indicated. Computer skills classes require access to the internet and require the use of MS Office programs.
To plan an Employer Dedicated Workshop or for more information, please contact Dawn Smith or [email protected].
EXCEL ESSENTIALS
This class is perfect for people new to Excel or just not comfortable in the program yet.
Zoom, 3 hours, 1 pm – 4 pm
Thursday, January 20, 2022
CLOSED – CLASS IS FULL
EXCEL LISTS AND PIVOT TABLES
Use Excel to store lists of information, such as customer information or inventory. Review sorting, filtering, formulas, pivot tables, and data analysis.
Zoom, 3 hours, 1 pm – 4 pm
Thursday, February 3, 2022
EXCEL FUNCTIONS AND FORMULAS
Learn formula creation and functions. Intermediate and advanced formulas covered Hands-on practice is included.
Zoom, 3 hours, 1 pm – 4 pm
Thursday, February 17, 2022
ART OF LISTENING
3 hours, 9 am – 12 pm
Friday, January 28, 2022
CLOSED – CLASS IS FULL
Genuine listening is a skill that can be easily developed. More than 135 documented studies indicate that listening is a top skill needed for your personal and business success.
• Prevent your mind from wandering when someone is speaking
• Improve your memory and recall during a conversation or meeting
• Master listening strategies, such as precision questions, paraphrasing, and silence
• Understand the power of “The Steeple”
COMMUNICATION MASTERY
3 hours, 1 pm – 4 pm
Friday, January 28, 2022
CLOSED – CLASS IS FULL
Professional success can depend on your human relations skills. The faster you can build trust with others, the better your chances of productive working relationships. Stand out with communication skills that improve careers, enhance productivity, and ensure job satisfaction.
• Create instant rapport with others
• Project confident body language
• Apply the S.O.F.T.E.N. principle for building trust and credibility
• Identify different communication styles
MASTERING YOUR EMOTIONS AT WORK
3 hours, 9 am – 12 pm
Friday, February 25, 2022
The ability to master your emotions is one of the most important keys to your business and personal success. Transform destructive emotions into positive, productive forces. Use the eight mental traits of emotional mastery. Leverage the power of positive self-talk. Know how your self-esteem affects your emotions. Control your temper and mood swings. Discover and disarm internal triggers responsible for negative outbursts. Release bottled-up resentment.
FIVE LEVELS OF LEADERSHIP
3 hours, 1 pm – 4 pm
Friday, February 25, 2022
The SINGLE MOST IMPORTANT factor creating, influencing, and maintaining motivational peaks, focused engagement, and high productivity levels is the relationship the employee has with his or her manager/ team leader. The focal point of this 3-hour program is to help employees at all levels to recognize and utilize their leadership potential. Whether you are a new or seasoned leader, this program will help.
ANALYTICAL AND INTUITIVE PROBLEM SOLVING
3 hours, 9 am – 12 pm
Friday, March 25, 2022
In this powerful, informative training, you will learn the analytical & intuitive processes for effectively solving personal and professional problems with grace and ease. Learn to properly identify the problem and solution. Apply strategies for team brainstorming and how to sit down with others for cooperative resolutions. Also, learn to analyze your dream content for intuitive insights and stimulating creativity.
DELIVER EXPECTATION SHATTERING CUSTOMER SERVICE
3 hours, 1 pm – 4 pm
Friday, March 25, 2022
What do we mean by “Good Customer Service”? The term has been used over and over. Has good customer service lost its meaning? Explore what “Good Customer Service” means to customers, employees, and managers and how to make it an essential part of your organization’s culture. Learn the 6 ultimate objectives of every “customer” interaction. Explore techniques like “attitude of gratitude” and the “L.A.S.T. approach with the most difficult of customers.
College Cancellation Policy:
If I cannot attend the class I registered for, I must notify the College at least five (5) business days before the class date or have someone else from my organization participate on my behalf. Cancellations or failure to complete the allotted hours of a class after college policy deadlines may result in a $45 fee charged to your business/organization.
Eligibility:
Employee participants must work 20+ hours per week for a non-government entity registered in New Jersey or that maintains a business location in NJ (no WFH addresses). The employer must have a valid FEIN number (required at the time of registration). If the class has sufficient enrollment, county and local government employees of Warren County are invited to participate.
Employer Dedicated Workshops available with Grant Funding, Too!
You can have classes created just for your company’s employees which can take place on-site or on-campus at either location (Washington or Phillipsburg). Workshops are available for a wide range of contemporary topics including subjects that can be customized.
Sign up for announcements regarding workforce training grant-funded classes.