Workforce Training | Warren County Community College

Workforce Training

Our Customized Training Team is proud to announce the availability of grant-funded training programs for employees of NJ-based businesses and not-for-profit organizations, including small business owner/operators. Classes take place at the Phillipsburg Education Center (PEC) located at 445 Marshall Street, Phillipsburg, NJ 08865. All classes are scheduled for 8 hours of instructor-led training unless otherwise indicated.


Providing Top Notch Customer Service (CUS831)

Create a positive impression no matter what your profession! Topics include listening skills, speaking with authority, how to create positive outcomes from negative interactions, telephone techniques, choosing passive words, dealing with difficult customers, and managing your stress and anger. Class meets for 6.5 hours including 1/2 hour for lunch.

Registration: Providing Top Notch Customer Service, Monday, September 9, 2019, from 9 a.m. to 3:30 pm

Registration: Providing Top Notch Customer Service, Thursday, December 12, 2019, from 9 am to 3:30 pm 

MS PowerPoint 2016 Level 1 (CUS885)

How do you grab and maintain an audience’s focus when you’re asked to present important information? By being clear, organized, and engaging. And, that is exactly what MS PowerPoint 2016 can help you do. Upon completing this course, you will be able to create and deliver engaging multimedia presentations that convey the key points of your message through the use of text, graphics, and animations. Prerequisite: MS Windows or equivalent knowledge and keyboard proficiency.

Registration: MS PowerPoint 2016 Level 1, Thursday and Friday, September 19-20, 2019 from 8:30 a.m. to 12:30 p.m.

MS PowerPoint 2016 Level 2 (CUS836)

We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable.  Learn to deliver content in nearly any situation while saving time and effort. 

Registration: MS PowerPoint 2016 Level 2, Thursday and Friday, September 26-27, 2019 from 8:30 a.m. to 12:30 p.m.

Principles of Effective Communications (CUS888)

Regardless of level or role in an organization, one of the most important skills for success in the workplace is effective communication. Having people in your organization with great communication skills is critical in today’s business landscape. Communications skills enable people to engage in dialogue with others and establish a rapport that is crucial to your business. Whether relationships are with direct reports, customers, co-workers, suppliers, vendors, other departments, or other companies, communication can make or break those connections. This workshop helps employees understand the impact that communication has on other people and on their workplace relationships. Participants will explore how improving these skills can improve effectiveness and performance.

Registration: Principles of Effective Communication, Friday, October 4, 2019, from 9 a.m. to 5:30 p.m. 

Basic Business Math

Take the misery out of math! This course covers whole numbers, fractions, decimals, percentages, simple equations, and percentage formulas with examples of commissions, markups and markdowns, discounts, sales tax, simple and compound interest, and installment loans. Practice with bar, line and circle graphs, follow with just a touch of statistics — averages, medians, modes, etc. Answers included. It simply makes the math work for anyone!

The objectives of this course are to help you:

  • Define whole numbers, fractions, decimals, and percent
  • Become equations, formulas, and the percentage formula
  • Understand applications of the learned mathematical principles
  • Learn the use of graphs

Registration: Basic Business Math, Tuesday & Thursday, October 8th & 10th, 2019, 9 a.m. to 1 p.m.

MS EXCEL 2016 Level 1 – Essentials (CTR815)

This class is perfect for people new to Excel or just not comfortable in the program yet. The course will cover entering data, basic Excel formulas and functions, formatting a worksheet to make it easy to read, as well as printing. Hands-on practice is included with many tips and techniques to help you use Excel more efficiently to make data-driven decisions.

Registration: MS Excel 2016 Level 1, Tuesday & Thursday, October 15th & 17th from 8:30 a.m. to 12:30 p.m.

Finance and Budgeting Essentials for Business Professionals (CUS872A1)

Finance and Budgeting Essentials for Business Professionals grounds you in the functions and tools of finance. In this course, you will examine financial statements—including the balance sheet, income statement, cash flow statement, and statement of stockholders’ equity—as guides to fiscal health. You will also identify what you want to gain from a budget and describe the steps of budgeting to meet these goals.

  • Describe the importance and major elements of financial statements.
  • Use balance sheets to determine the assets a company has at its disposal.
  • Select a budget type and method to fit the needs of a company.
  • Prepare a responsible budget.

This course is designed for managers and other professionals in a variety of profit and non-profit organizations who need to use principles of finance or budgeting to fulfill their responsibilities. Prereq recommendation– MS Excel 2016 Level 1.

Registration: Finance and Budgeting Essentials for Business Professionals, Tuesday & Thursday, November 5th & 7th, 2019 from 8:30 a.m. to 12:30 p.m.

MS EXCEL 2016 Level 2 – Advanced Formatting and Tables  (CUS816A1)

If you are comfortable with basic Excel formulas but would like to learn more about Excel’s more advanced features, take this course. The course will cover logical, date and time, and text functions as well as tables for managing lists of information. Hands-on practice will allow you to try out formulas yourself to help you understand how you might apply them to your own business environment. Pivot tables, pivot charts, and advanced charting will also be covered. Come learn how to be the Excel expert in your office. Prereq – MS Excel 2016 Level 1

Registration: MS Excel 2016 Level 2, Tuesday & Thursday, November 12th & 14th, 2019 from 8:30 a.m. to 12:30 p.m.

MS WORD 2016 Level 1 – Essentials

Word 2016 is designed to help you move smoothly through the task of creating professional-looking documents. Its rich features and powerful tools can make your work easy, and even fun. In this course, you’ll learn how to use Word 2016 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents. Prerequisites: MS Windows or equivalent knowledge and keyboard proficiency.

Registration: MS Word Level 1, Thursday, October 31, 2019, from 9 a.m. to 5:30 p.m.

MS WORD 2016 Level 2  – Complex Documents & Mail Merge

After you master the basics of using Word 2016 such as creating, editing, and saving documents; navigating through a document; and printing, you’re ready to move on to tackling the more advanced features. These features enable you to create complex and professional documents with a consistent look and feel. They also enable you to automate tedious tasks such as preparing a letter to send to every customer of your organization.

Creating professional-looking documents can help you give your organization a competitive edge. Implementing time-saving features such as document templates and automated mailings helps your organization reduce expenses. Mastering these techniques will make you a valued employee in your organization.

Registration: MS Word Level 2, Tuesday and Thursday, November 19 and 21, 2019, 8:30 a.m. to 12:30 p.m.

 Strategies to Successfully Manage Conflict (CUS887A1)

Conflict is an organizational reality and when approached correctly can bring about positive change and improve business results. Too often we shy away from conflict because we are afraid of injuring important relationships or rocking the boat. In this interactive and practical course, you will identify your natural and adapted approach to conflict, discover multiple ways to navigate conflict and develop an individual plan to apply a four-step conflict model.

Registration: Strategies to Successfully Manage Conflict, Friday, November 15, 2019, 9 a.m. to 5:30 p.m.

MS EXCEL 2016 – Data Analysis With Pivot Tables (CUS8653A1)

Students taking this course are experienced Excel users who are seeking to advance their data analysis capabilities by using PivotTables. You will be able to use Excel 2016 advanced PivotTable functionality to analyze your raw data. Prerequisites: Excel 2016 – Level 1 (NJBIA) and Excel 2016 – Level 2 (NJBIA), or Excel 2016: Daytime Crash Course for Beginners 

Registration: MS Excel 2016 – Data Analysis With Pivot Tables, Friday, November 22, 2019, 8:30 a.m. to 12:30 p.m.

MS ACCESS 2016 LEVEL 1 – Join, Manage, Filter & Sort Data with Queries & Custom Reports

Data is everywhere. Most job roles today involve some form of data management. For some, data management may be a strong component of the job, data management may consist of incidental job responsibility, for example, time reporting or recording a sale. Virtually everyone is affected in some way by the need to manage data.

A relational database application such as Access 2016 can help you and your organization collect and manage large amounts of data.  In this course, you will use Access 2016 to manage your data, including creating a new database; constructing tables; designing forms and reports; and creating queries to join, filter, and sort data.

Registration: MS Access 2016 Level 1, Thursday and Friday, December 5th and 6th, 2019, from 8:30 a.m. to 12:30 p.m.

Employer Dedicated Workshops available with Grant Funding, Too!

You can have classes created just for your company’s employees which can take place on-site or on-campus at either location (Washington or Phillipsburg). Workshops are available for a wide range of contemporary topics including subjects that can be customized. If you didn’t see what you were looking for, contact Dawn Smith (908-835-4029 or

Other workforce training classes that are popular with staff include: 

It’s Not What You’re Saying, It’s How You’re Saying It (Customer Service)

Improve your business’s customer service by learning proven techniques to communicate more effectively with your customer. Learn how empathy, re-framing and re-phrasing the customer’s request can lead to a more positive outcome. Also, learn what non-verbal cues might be undermining your message. Tips on how to deliver bad news as well as dealing with angry customers will also be covered. This is established as a 12-hour 2-day course, hours can be modified.

Take Control of Your To-Do List (Time Management)

Take control over a to-do list with time management techniques that can be put into effect immediately. Setting priorities, controlling project scope, setting goals and avoiding procrastination will be covered.

Managing Change

In today’s complex workplace the only constant is change. For managers to be effective, they need to have a firm understanding of not only the business case for change but also how it impacts their employees. We will discuss the different types of change, the motivators for change, and discover different approaches to lead change.

This workshop is highly interactive and provides numerous opportunities for application to the participants’ workplace and practice of skills learned.

Sign up for announcements regarding workforce training grant funded classes.

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Warren County Community College
475 Route 57 West
Washington NJ 07882
(908) 835-WCCC (9222)